NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jwc-jwc-jwc's avatar
jwc-jwc-jwc
Aspirant
Jun 30, 2019

Circle passcode reset Orbi RBR50

This seems to be a common request and the only way to get an answer is to have someone DM you. I have a new iPhone and cannot login to Circle. When I do the whole "I am the only admin" process I DO g...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 30, 2019

Hi jwc-jwc-jwc

 

Welcome to NETGEAR Community! 

 

Please PM me your email address and device serial number. 


Regards, 
Blanca 
Community Team

  • jwc-jwc-jwc's avatar
    jwc-jwc-jwc
    Aspirant
    Jul 01, 2019
    Sent, thanks!
  • EroDi's avatar
    EroDi
    Aspirant
    Nov 12, 2019

    Hi everyone,

     

    I have the exact same issue. Could you help me please?

    Thank you very much.

     

    Best Regards,

    Erol

      • misjas's avatar
        misjas
        Tutor
        Jan 13, 2020

        I don't understand why 1,000 people have this question and nobody posts an answer?  You log on to Circle and send a passcord for circle.  It gets sent, then you enter it and it says "Could not connect".  So I go into Orbi and try to toggle on the parental controls and it sends me to Orbi app.   Around and around you go.  Does anyone have a clue here?

  • coreydavis's avatar
    coreydavis
    Aspirant
    Jan 27, 2020

    i have a new phone and need to reset the passcode for my Circle Disney app on the phone so i can log into Circle and stop pasuing the devices that will cirrently not operate because htey were pasued before i got the new phone! 

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jan 27, 2020

      Hi coreydavis

       

      Kindly click this link and send me a private message with your name, email address associated to Disney Circle and device serial number. 

       

      Regards,
      Blanca
      Community Team

       

  • iamNaveen's avatar
    iamNaveen
    Aspirant
    Aug 17, 2020

    Netgear Orbi AC3000 :  rbr50  

    firmw: v2.3.5.30

     

    vsnsoftmdu@yahoo.com 

     

    Kindly share the details how do i reset ?  it is   quit urgent.

    • orbisteve's avatar
      orbisteve
      Aspirant
      Aug 18, 2020

      I'm just curious: Has anyone had a successful reset experience? Here's hoping someone has, I haven't seen any follow-up to indicate it. I certainly have not and have cancelled the Circle service.

       

      Thanks,

       

      Steve