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Forum Discussion
Circle Premium Features Have Been Restored – June 6, 2020
On May 30th, 2020, the NETGEAR and Circle team became aware of an issue where Circle on NETGEAR Premium users were limited to Basic Circle features. Our teams have worked diligently to identify the i...
Hi,
I’ve followed instructions on both Circle and Netgear support page, contact Netgear support over the phone, but still I do not see Premium features on my phone. I've tried (multiple times) rebooting modem, router, reinstalling Circle app, factory reset Circle, wait for more than an hour.
The app just gives me option to subscribe, but I’ve already subscribed (last paid June 2). I don't want to try subscribe Premium Service again (because the Circle support page mentions not to).
Any suggestions how to resolve?
Nighthawk R7000
Firmware V1.0.11.100_10.2.100
Circle Parental Control Info
Agent Version: 2.1.8.9
App Database Version: 1.3.1
Android Circle 1st Gen app