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Forum Discussion

Peytonloki's avatar
Peytonloki
Tutor
Nov 17, 2020

Circle Premium no longer working

As of 11/12 Circle is no longer blocking websites based on settings. The visited and filtered history are also no longer populating. And off times are no longer respected.
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 24, 2020

Hello Peytonloki, 

 

May you power cycle your router and reinstall the Circle app. 

 

Thanks,

Christian 

  • Peytonloki's avatar
    Peytonloki
    Tutor
    Nov 24, 2020

    Thanks for the reply Christian.  I've done both of those things, as well as taken updates on router as well.  

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Nov 25, 2020

      Hi Peytonloki, 

       

      May you factory reset your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again and you may do so using the Orbi app. 

       

      Christian 

      • Peytonloki's avatar
        Peytonloki
        Tutor
        Nov 25, 2020
        That was also already done as well.