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Forum Discussion

Peytonloki's avatar
Peytonloki
Tutor
Nov 17, 2020

Circle Premium no longer working

As of 11/12 Circle is no longer blocking websites based on settings. The visited and filtered history are also no longer populating. And off times are no longer respected.
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 24, 2020

Hello Peytonloki, 

 

May you power cycle your router and reinstall the Circle app. 

 

Thanks,

Christian 

Peytonloki's avatar
Peytonloki
Tutor
Nov 24, 2020

Thanks for the reply Christian.  I've done both of those things, as well as taken updates on router as well.  

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Nov 25, 2020

    Hi Peytonloki, 

     

    May you factory reset your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again and you may do so using the Orbi app. 

     

    Christian 

    • Peytonloki's avatar
      Peytonloki
      Tutor
      Nov 25, 2020
      That was also already done as well.
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Nov 27, 2020

        Hello Peytonloki,

         

        Thanks for confirming. I would recommend using the following link to open a support case regarding Circle: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.

         

        1. Select "Get help on my NETGEAR product"

        2. Select your country

        3. Select "I have a NETGEAR product without a serial number"

        4. In the dropdown menu, please select "Circle" as the product

         

        Christian