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Forum Discussion

Tutor

Nov 17, 2020

Circle Premium no longer working

As of 11/12 Circle is no longer blocking websites based on settings. The visited and filtered history are also no longer populating. And off times are no longer respected.

NETGEAR Employee Retired

Nov 25, 2020

Hi Peytonloki,

May you factory reset your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again and you may do so using the Orbi app.

Christian

Tutor

Nov 25, 2020

That was also already done as well.

Christian_R
NETGEAR Employee Retired
Nov 27, 2020
Hello Peytonloki,

Thanks for confirming. I would recommend using the following link to open a support case regarding Circle: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.

1. Select "Get help on my NETGEAR product"

2. Select your country

3. Select "I have a NETGEAR product without a serial number"

4. In the dropdown menu, please select "Circle" as the product

Christian
- Peytonloki
  Tutor
  Nov 28, 2020
  When I do that, I receive the following:
  
  Based on your serial number and purchase date, NETGEAR can offer you the following support options
  
  I can’t open a ticket without paying for support. This doesn’t appear to be an issue limited to my experience, since I’m seeing multiple reports of Circle Premium features not working by various users.
  - Christian_R
    NETGEAR Employee Retired
    Dec 03, 2020
    Hi Peytonloki,
    
    May you send me a private message with the following info and I'll have it forwarded it to support.
    
    Name:
    
    Email:
    
    Phone:
    
    Preferred Contact Time:
    
    Router Model:
    
    Router Firmware Version:
    
    Thanks,
    
    Christian