Circle seems to be randomly killing Internet ingress/egress from my Orbi starting this week

Scorchio
Initiate
Mar 26, 2020
I have the exact same issue, i came across this Circle thread by accident. I have been having the issue for a couple of months and it has been getting progressily worse. To the point that it would happen 2 - 3 times a day, and almost always every morning. The frustrating thing is one device would loose connectivity whilst another would continue to work. I initially tried to rule out circle by disabling it in the iPhone App, but the issue persisted, so I went looking elsewhere. I was only today after reading this form that I found the option in the Orbi web app, when i disabled it there, everything that was disconnected came back.

The reason i am posting is becasue am on V2.5.1.8. I upgraded to that version becasue the previous release (sorry i dont reacall that version) also had disconnect issues and I was hoping an FW upgrade would resolve. I was so frustrated that I replaced my Cable modem with a Netgear CM1100, when that didn't fix the issue. I had the cable company test the network and every thing checked out. The cable guy told me he had seen disconnects with Netgear routers and told me to try the Arris 8200 which i am presently running.

I am suspecting this is a DNS resolution issue. If I manualy configure the DNS setting on my laptop to use 8.8.8.8, i can get it to respond again. Whilst in this disconecte state I have been able to run continious pings to the router interface, the default gateway, and external host (by IP) and internal devices that are also disconnected. That all points to DNS issues and i suspect circle is simply using dns filtering to restrict acess. I have been using circle for 18months with very few issues. So the question is why did this just start happening and why isn't every circle user experiencing the issue.?
- Hubba_Bubba
  Star
  Mar 30, 2020
  This is also happening to me. Enable it and it works fine. I'm pointing my devices to OpenDNS and it works great, then suddenly, everything except for a couple of devices (FireTV for example) stops receiving Internet. I log into my modem (an Arris modem) and check Intenet. No problem. I log into Obi. Check Internet. No problem. I disable Circle. Everything comes back on. My Orbi RBR50 and my modem are both updated and I have don't have any dual NAT issues. I can re-enable Circle, and it will be fine for an indeterminite period of time. Since I have security and scheduled commands for device activities that work through the evening, running online scripts is necessary, so I can't leave this on. With an emerging teenager, losing this capability is very concerning.
  - PSUHammer
    Luminary
    Mar 31, 2020
    Same boat, my friend. The timing is incredible as we are now a work and school from home household. So, I need a steady internet connection for both school and work BUT as my pre teen kids are also home, I would love to have the built in time limit profiles of circle for their devices.
    
    Unbelievable....
PSUHammer
Luminary
Mar 27, 2020
I just don't have time to mess around with firmware downgrades to troubleshoot bugs. Let Netgear engineers who get paid to figure this out, figure it out. I will just disable Circle for now.

Thanks all!
- Smge1lc
  Guide
  Mar 30, 2020
  Yup, disabled circle on the web and now everything is stable. I added back all my satellites if which I have 4 and they are all running well.
  
  Based on the posts here, this has been an issue for a while with no fixes are comments
  
  Could it be because circle scanned v1?

Forum Discussion

Circle seems to be randomly killing Internet ingress/egress from my Orbi starting this week