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Forum Discussion
PSUHammer
Mar 24, 2020Luminary
Circle seems to be randomly killing Internet ingress/egress from my Orbi starting this week
I have an RBR50 with two satellites. I have had Circle enabled for a number of months now with little issue. We actually use it quite a bit to limit electronics time for the kids. Starting this...
- Sep 08, 2020
Hubba_Bubba wrote:Activated Circle last evening on my RBR50 and RBS50 satellite after updating the firmware to the .32 version. So far, so good. No issues that I've yet to see.
Happy to confirm that two months later, that Disney Circle is operating just fine. No problems.
Retired_Member
Apr 04, 2020Hey buddy, I have exactly the same issue as you and others that enabled Circle on their router.
I just purchased my Orbi RBK50v2 with 1 satellite on March 2020, everything went well but after enabled Circle, Internet connection went offline a few times a day, it is too annoying that I had to give up using Circle to have a stable Internet connection.
After much of troubleshooting and logged several tickets with the Netgear Support, they took their own sweet time to update the ticket (about after 3-5 days) and notify me that they will call me back, but they did not. I had to call them more than 4 times to finally managed to talk to their L2 support, but still not able to resolved the issue. Finally, I called up Singapore Netgear Distributor for a replacement, got myself a RBK50 but the Internet connection issue that caused by the Circle app still persist.
Believed that I might need to downgrade the firmware and telnet to disable the firmware auto upgrade.
Orbi Firmware: 2.5.1.8
Circle Firmware: 2.0.8.9
Circle App version: 2.1.8 (692)
Hubba_Bubba
Apr 04, 2020Star
I also had performed the upgrade to Orbi, prior to activating Circle (paid) so I don't know if the interaction between the prior Orbi firmware and Circle was solid or not. If you do roll this back, please document the steps and respond here with whether or not it stabilizes and is successful. I have had zero issues with Internet service since this was turned off by me. I would really like to reactivate it.