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Circle seems to be randomly killing Internet ingress/egress from my Orbi starting this week
I have an RBR50 with two satellites. I have had Circle enabled for a number of months now with little issue. We actually use it quite a bit to limit electronics time for the kids. Starting this...
Hubba_Bubba wrote:Activated Circle last evening on my RBR50 and RBS50 satellite after updating the firmware to the .32 version. So far, so good. No issues that I've yet to see.
Happy to confirm that two months later, that Disney Circle is operating just fine. No problems.
Hey buddy, I have exactly the same issue as you and others that enabled Circle on their router.
I just purchased my Orbi RBK50v2 with 1 satellite on March 2020, everything went well but after enabled Circle, Internet connection went offline a few times a day, it is too annoying that I had to give up using Circle to have a stable Internet connection.
After much of troubleshooting and logged several tickets with the Netgear Support, they took their own sweet time to update the ticket (about after 3-5 days) and notify me that they will call me back, but they did not. I had to call them more than 4 times to finally managed to talk to their L2 support, but still not able to resolved the issue. Finally, I called up Singapore Netgear Distributor for a replacement, got myself a RBK50 but the Internet connection issue that caused by the Circle app still persist.
Believed that I might need to downgrade the firmware and telnet to disable the firmware auto upgrade.
Orbi Firmware: 2.5.1.8
Circle Firmware: 2.0.8.9
Circle App version: 2.1.8 (692)
Finally I decided not to perform the firmware downgrade and telnet to disable firmware upgrade after reading all the firmware release notes, there are a number of security update that has been added for almost each firmware upgrade.
I had to give Circle a miss for now until there's a firmware that is stable with Circle.
I am canceling my Circle service until this mess is straightened out. Netgear support is awful. What is it with companies sucking with support these days? Almost all of them! Almost every retail consumer facing tech company has crappy support. Even the basics like communication over social media. Awful.
How can a breaking change make it into production firmware? Testing failure internally. Bad change management. Bad software review and release processes.
Hi PSUHAmmer, you should proceed to cancel the Circle subscription as there isn't any proper support provided by the Netgear Support and Circle Support to resolve the known issue. In fact, no one should pay for a feature or product that does not work as it should / described.
Take a look at how the moderator reply to our question and the Netgear paid support works the same, not solving the problem or answer the question directly to resolve the problem.
Hello Community,
Our product teams are currently looking into the reports of Circle and Orbi. We currently do not have an ETA on the next firmware version or any further details at this moment.
Thank you for your patience,
Christian
