NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

6ftoompa's avatar
6ftoompa
Aspirant
Aug 04, 2020

Circle "Something Went Wrong" on new RBR50 install

Got my new RBR50 Router and Satellite set up and running with no issue.   Got to the part about installing Circle and hit a snag: Installed the Cirlce App (1st Gen) on iPhone Got the "Your route...
6ftoompa's avatar
6ftoompa
Aspirant
Aug 05, 2020

Thanks Blanca_O!

 

So are you saying that SPC replaces Circle in Firmware version 2.7.0.70?

 

I don't have a subscription to Circle, so I can roll with SPC instead.

 

Thanks again!

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Aug 06, 2020

Hi 6ftoompa

 

Thank you for your interest. You can still use Circlev1 provided that you have enabled it prior to firmware v2.7.0.70. 

 

Should you need help setting up NETGEAR Smart Parental Controls, please let us know. 

 

For more information: 

Regards,
Blanca
Community Team

  • Mstrbig's avatar
    Mstrbig
    Master
    Aug 28, 2020

    Blanca_O 

    Will this also be available for the RBK53 V1 systems (RBR50 and RBS50)?

  • Daniel-UK's avatar
    Daniel-UK
    Apprentice
    Oct 03, 2020

    Blanca_O 

     

    so basically the NEW Smart Parental control have much LESS than what Circle v1 was offering?!? 

     

    In summary

    - you pay a lot for RBK53 (this is the first mistake we made in the first instance)

    - NG keep trying to sell you Armour to have security features (i.e. you have to pay to have a decent protection)

    - NG provided free Circle v1 Parental Control functionalities... BUT with firmware 2.7.0.70 if you haven't subscribed before you don't even get them anymore and only the even more limited ones provided https://kb.netgear.com/000062103/What-are-the-features-of-NETGEAR-Smart-Parental-Controls-and-Smart-Parental-Controls-Premium

     ==> to have decent Parent Control you have to pay extra :-(

  • pengwn's avatar
    pengwn
    Tutor
    Oct 06, 2020

    As Circle kept disabling without me doing it, the firmware was complete with it not enabled.  How do I downgrade and enable it so that the circle filtering and monitoring that was available for free before is available again? 

  • sundavi's avatar
    sundavi
    Aspirant
    Oct 30, 2020

    I am joining the complaining bandwagon. I had to reset my router, and had paid for 1 year Circle membership. Now, when I try to connect Circle to Orbi, I get the "something went wrong" message.

     

    I have several profiles set up in Circle -- and its already paid till next year. I dont want to sign up for NG's new software. Do I have NO options?

     

    This was before I updgraded the firmware as well. I thought upgrading the firmware would fix it -- I am reading it wont. Please help !!

     

    I prefer to keep the Circle 1st gen.

     

    THanks

    • Beagan's avatar
      Beagan
      Aspirant
      Mar 28, 2021

      Were you able to get this resolved?  I'm having the same problem.

       

      Thanks,

    • Stevenb711's avatar
      Stevenb711
      Aspirant
      Mar 30, 2021
      I’m in the same boat as well. Already paid for circle, my orbi upgraded after a reset today, no more circle. This is pretty ridiculous