Forum Discussion

Aspirant

Aug 04, 2020

Circle "Something Went Wrong" on new RBR50 install

Got my new RBR50 Router and Satellite set up and running with no issue. Got to the part about installing Circle and hit a snag: Installed the Cirlce App (1st Gen) on iPhone Got the "Your route...

Blanca_O

NETGEAR Employee Retired

Aug 05, 2020

Hi 6ftoompa

Thank you for your interest. You can still use Circlev1 provided that you have enabled it prior to firmware v2.7.0.70.

Should you need help setting up NETGEAR Smart Parental Controls, please let us know.

For more information:

Regards,
Blanca
Community Team

sundavi

Aspirant

Oct 30, 2020

I am joining the complaining bandwagon. I had to reset my router, and had paid for 1 year Circle membership. Now, when I try to connect Circle to Orbi, I get the "something went wrong" message.

I have several profiles set up in Circle -- and its already paid till next year. I dont want to sign up for NG's new software. Do I have NO options?

This was before I updgraded the firmware as well. I thought upgrading the firmware would fix it -- I am reading it wont. Please help !!

I prefer to keep the Circle 1st gen.

THanks

Beagan
Aspirant
Mar 28, 2021
Were you able to get this resolved? I'm having the same problem.

Thanks,
Stevenb711
Aspirant
Mar 29, 2021
I’m in the same boat as well. Already paid for circle, my orbi upgraded after a reset today, no more circle. This is pretty ridiculous