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Forum Discussion
Device question - Circle on Netgear
I have a device on my circle app labeled Samsung SM-G95OU. A search says this is a Galaxy S8 phone. I have removed it from circle on 3 different occasions and it always connects right back.
Two part question. Is it possible that this is mislabeled and it is not actually a Galaxy S8 phone?
Assuming it is a Galaxy S8 phone, how could one prevent it from showing history in the log. Using a vpn? Connecting to another device using Bluetooth?
2 Replies
Anyone have any thoughts? Obviously it seems like someone has a secret device on our network but I am wanting to rule out other possibilities just in case. Has anyone had a device labeled this specifically that turned out to be something else?
Hello Kestrel123,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
