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Forum Discussion

Itsmeee's avatar
Itsmeee
Follower
Dec 17, 2018

Disney Circle is blocking Ring Doorbell Pro

Hi.  Ive tried to install a ring doorbell pro but each time I try to connect to the Wi-fi I get the message that it can’t connect to the router. i have turned off Disney Circle and it connects st...
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 18, 2018

Hi Itsmeee,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. Have you tried setting the Ring Doorbell as an unmanaged device?

3. If you have the doorbell set to a profile, have you tried setting the filter level to none?

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 23, 2018

Hi Itsmeee,

 

I would like to follow up and check if you are still experiencing the issue.

 

Dexter
Community Team