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Forum Discussion

anthchan's avatar
anthchan
Follower
Apr 06, 2020

Disney Circle Passcode Reset

Hi,

 

I have Circle enabled on my router, but had to remove the app from my phone.

 

It's now asking me for a passcode which I don't recall entering.  

 

Can someone assist?

 

Thanks,

anthony

4 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 08, 2020

    Hello anthchan, 

     

    I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the information in a private message.

     

    Name:

    Email:

    Model Number:

    Serial Number: 

     

    Thanks,

    Christian

    • chrislon's avatar
      chrislon
      Aspirant
      May 07, 2020

      hi, 

      of late i have had to reinstall circle on my phone where it is asking me to enter my passcode

      sadly this passcode i do not have hence i am unable to log in with my circle app

      on top of this and while following advice from the phone to have my code sent to me via txt this simply just does not work so at presant im at a loss on how to gain access to my circle account and continue using the service on my router

      if you can assist id be more than greatfull

       

      • TroyBurton's avatar
        TroyBurton
        Aspirant
        Jul 17, 2020

        Same probelm for me, it is infuriating.  There is no way to access this after getting a new phone?