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Forum Discussion

FCon's avatar
FCon
Aspirant
Mar 04, 2019

Disney Circle showing other devices are connecting to my Circle Network

Model: Netgear Orbi RBK23. Other devices are connecting to my Circle Network that do not belong to me or my family. They appear in the device list in the Circle app and I get a notification when they...
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Mar 05, 2019

Hi FCon,

 

Welcome to the community!

 

1. What is the firmware version of the device?

2. Does the device appear on the attached devices list when you access the Orbi UI via a browser?

3. For isolation, have you tried changing the WiFi password and see if the device will re-connect?

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Mar 10, 2019

Hi FCon,

 

I would like to follow up and check if you are still experiencing the issue.

 

Dexter
Community Team

 

  • FCon's avatar
    FCon
    Aspirant
    Apr 08, 2019
    Not sure what has happened but the devices have disappeared.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 11, 2019

      Thanks for the update. Let us know if any other issues come up.

       

      Dexter