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Forum Discussion
h3af
Jun 06, 2021Aspirant
History and Filter No Longer Working for R7000 Circle
Hi Circle no longer records history and filter not working, although it had been working perfectly for months (I can still pause the internet on devices). I have a Circle bundled with the Net...
- Jun 06, 2021
Try factory resetting the Router and setup from scratch?
FURRYe38
Jun 06, 2021Guru - Experienced User
Try factory resetting the Router and setup from scratch?
- h3afJun 06, 2021Aspirant
the router initialization is the operation I always avoided to do as I have to setup everything from scratch.
Well, if this is really the only solution, then I guess I have no choice.
I'll wait another 2 days if there are other proposals, otherwise I'll go for it...thanks Furry
- h3afJun 07, 2021Aspirant
I couldn't wait any longer, I launched the reset-factory of the router and spent hours reconfiguring everything.
After reinstalling Circle, it was able to generate the history now but with another issue: a tracking time-zone difference of -6 hours.
I followed the advice of this Netgear website “Managing Circle's Timezone Settings” to let Circle's time zone adjusted but no change, still a gap of -6 hours (I think Circle is set to Central America, while my device is set to France/Paris).
Also the bedtime follows the same logic, for a bedtime stop at 9pm, so I am forced to set it to 3pm.
I've never installed/reinstalled an application as much as I did with Circle.I'm becoming frustrated...
I think I need to look elsewhere than Circle to protect my family properly and without complication.- WeNeedMorePowerJun 08, 2021Aspirant
I have almost the exact same setup and I've been experiencing the exact same problems.
The Circle isn't showing any internet usage or history, even though the router is still showing regular usage in the logs.
Basically the Circle isn't performing any of it's functions anymore. No limits, no bedtimes.
I reset the Circle and started everything over about 2 months ago. That lasted about 2 weeks before it stopped working again.
I reset it again and that time it lasted about 4 days.
Now I've tried everything within the Circle and within the router that I can think of and nothing has the Circle working again.
A router firmware check showed that it was up to date, but I did a manual check and was able to find updates which I then installed manually. No change.
The only thing I haven't done yet is a full reset of the router, which I don't want to do because of the extensive amount of work to set everything back up.
Anyone have any other ideas on what to do to get the Circle (which I'm still paying monthly for) back up and running?