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Forum Discussion

AlanSeptoff's avatar
AlanSeptoff
Follower
Nov 22, 2018

ios app "unable to find circle" on Orbi RBR50

Hardware: RBR50 (Orbi) Firmware V2.2.1.210   For months, upon original setup, Circle worked just fine. I turned it off, but cannot restart. Here's where I'm at now:   Circle enabled, router...
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 27, 2018

Hi AlanSeptoff,

 

Welcome to the community!

 

1. Have you tried using another device (Android, another iOS device) for the setup?

2. Have you tried resetting the Orbi router?

3. Have you tried re-installing the app?

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 05, 2018

    Hi AlanSeptoff,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • NWTrailRider's avatar
      NWTrailRider
      Aspirant
      Jan 25, 2019

      Hi DexterJB , I have the same problem that AlanSeptoff  had with his RBR50 unable to find circle.  I was using the circle on my Orbi until 12/18/2018 when a power outage occured.  When my Orbi restarted, Circle was gone.  I have tried all 3 of your suggestions and none solve the problem.  Do you have any other suggestions?

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jan 29, 2019

        Hi NWTrailRider,

         

        Welcome to the community!

         

        I have sent you a message. Please check your inbox.

         

        Regards,

         

        Dexter
        Community Team

    • bobjames's avatar
      bobjames
      Aspirant
      Feb 16, 2019

      I'm having the same problem: ios app "unable to find circle" on Orbi RBR40