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Jariwalagaurav's avatar
Dec 10, 2023

Need help resetting circle account

Need help resetting circle account. Changed my phone and circle no longer sends me an SMS to relogin on my new device

2 Replies

  • To assist with resetting the password for your Circle app when you are not receiving the SMS reset text, you can try the following steps: Check Your Phone Number: Ensure that the phone number associated with your Circle account is correct. If your phone was replaced, verify that your new phone number is updated in your account. Check for Signal Issues: Sometimes, SMS texts may not come through due to signal issues. Ensure you have a good cellular signal or try moving to a location with better reception. Contact Customer Support: If you're certain that your phone number is correct and you're still not receiving the SMS, the next step is to contact Circle's customer support. They can assist with account verification and provide alternative methods for resetting your password. Email Option: Check if Circle offers password reset via email. If so, use the email associated with your account to receive a password reset link. Check Spam or Junk Folder: If you opt for an email reset and don't see the email in your inbox, check your spam or junk folder. Two-Factor Authentication Issues: If you were using two-factor authentication, inform the support team as this may require a different reset process. Security Questions: Be prepared to answer any security questions you may have set up for your account. This helps in verifying your identity. Be Patient: Sometimes, SMS messages can be delayed. Wait a few minutes and try the password reset process again if you don't receive the SMS immediately. Update App: Ensure your Circle app is updated to the latest version. Sometimes, bugs in older versions can cause issues with receiving SMS.
    I hope so this help you. Try these stepsl.