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Forum Discussion

ludwiga4's avatar
ludwiga4
Aspirant
Jan 27, 2021

New phone cannot login to Circle

Hi,

 

I have a new phone and cannot login to Circle. I still have the old phone and verified that the email address is accurate and have tried different variations of the case. Whenever I try to reset the password the app displays "unable to send code."

 

Any tips?

7 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 27, 2021

    Hi ludwiga4,

     

    I have responded to your message.

     

    Christian 

      • ludwiga4's avatar
        ludwiga4
        Aspirant
        Jun 15, 2021
        Never got mine going. The passcode provided by support wouldn’t work and the answer was to factory reset and set everything up from scratch. NOPE!
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 18, 2021

      Hello Dawngress44, 

       

      I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

       

      Name:

      Email:

      Model Number:

      Serial Number: 

       

      Thanks,

      Christian