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Forum Discussion

speedster99's avatar
speedster99
Aspirant
Mar 21, 2020

Nighthawk - Circle

Hi, Enabled Parental Controls on the router admin page. It directed me to install Circle 1st Gen app on Android which I complied with. The app says 'We found circle'. Clicked on Manage Circle. Chos...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 24, 2020

Hello speedster99,

 

Welcome to the community! Were you able to setup a phone number on your Circle account for the passcode to be sent? 


Thanks,
Christian 

  • speedster99's avatar
    speedster99
    Aspirant
    Mar 24, 2020

    Hi Christian,

    Firstly, thanks so much for your quick reply! Much appreciated.

    It was while trying to set my "Circle 1st Generation" account using my Android phone that it was asking for the passcode.

    Where can I do it?

    How do I get the code?

     

    Thanks again!

      • speedster99's avatar
        speedster99
        Aspirant
        Mar 24, 2020

        Hi Christian,

        On my Android Galaxy S10, I installed the Circle 1st Gen app. I don't see the menu though; the entire screen is occupied and no menu is visible.

        I captured two screen recordings for you to debug easily.

        The first one is I go to Nighthawk app and click on Parental Controls.

        The second one is I access the Circle app directly.

        In both cases, I don't see the menu at all nor the passcode. It claims to have sent it except I'm not sure which number it went to.

        Please help.

        Thanks!

         

        Netgear1

         

        Netgear2