Forum Discussion

Aspirant

Mar 21, 2020

Nighthawk - Circle

Hi, Enabled Parental Controls on the router admin page. It directed me to install Circle 1st Gen app on Android which I complied with. The app says 'We found circle'. Clicked on Manage Circle. Chos...

speedster99

Aspirant

Mar 24, 2020

Hi Christian,

On my Android Galaxy S10, I installed the Circle 1st Gen app. I don't see the menu though; the entire screen is occupied and no menu is visible.

I captured two screen recordings for you to debug easily.

The first one is I go to Nighthawk app and click on Parental Controls.

The second one is I access the Circle app directly.

In both cases, I don't see the menu at all nor the passcode. It claims to have sent it except I'm not sure which number it went to.

Please help.

Thanks!

Netgear1

Netgear2

Christian_R

NETGEAR Employee Retired

Mar 25, 2020

Hi speedster99,

Thanks for getting back. I have sent you a message.

Christian

speedster99
Aspirant
Mar 25, 2020
Hi Christian,
I got your private message. However, I don't see a way to reply to you. Hope I don't have to post the info asked for in this public forum.
Sorry, I'm not familiar with these forums.
Thanks!
- Christian_R
  NETGEAR Employee Retired
  Mar 25, 2020
  Hi speedster99,
  
  No worries! There should be a "reply" button on the bottom right hand corner at the page when viewing my message.
  
  Best,
  Christian
  - speedster99
    Aspirant
    Mar 26, 2020
    Hi Christian,
    There indeed is a Reply button using which I'm replying now. However, I don't see a Reply button in your private message.
    If my reply to your forum message is private, then I'll be happy to provide the info asked for. Otheriwse, please let me know how I can reach you in a private message.
    Thanks!