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jrhoya's avatar
jrhoya
Aspirant
Apr 24, 2019

Nighthawk 7000 Circle

We use "Circle with Disney" on our Netgear.  I'm main admin, and I added my wife as an admin when we set up Cirlce 6 months ago. My wife just got a new Android phone. We tried to re-install Circle on her new phone. The app asks for a Circle Passcode. We got the passcode from my phone, and typed it into her phone. her phone wouldn't accept the passcode.  We typed it multiple times, and I know it was typed correctly. How do we get her to be an admin again?

3 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 26, 2019

    Hi jrhoya, welcome to the community! Are you getting an error message? Please provide a screenshot of it since it helps us.

     

    Dexter

     

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 29, 2019

      Were you able to get this sorted out?

       

      Dexter

      • jrhoya's avatar
        jrhoya
        Aspirant
        May 06, 2019

        no.

         

        I'm attaching a screenshot of error message my wife is getting