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Forum Discussion

Karl1234's avatar
Karl1234
Guide
Jan 31, 2021

Orbi Circle multiple problems esp. frequent internet drops

    I wanted to report on my experiences with Orbi/Circle for anyone trying to googling these problems.   I orirginally got an RBR50 back in July, Circle ran without any problems to early Jan (20...
Karl1234's avatar
Karl1234
Guide
Feb 01, 2021

Hi Aussteyr

 

I've tried it with Armour off - same issue. I have also tried firmware versions 2.5.2.4 and 2.3.5.30 (a deliberate downgrade to see). None of these stop the issue.


It is good to know that v2.6.1.40 also does not fix the issue. It will save me from having to try that! Curiously the router does not offer me that version for automatic upgrade (I know how to do it manually) - maybe it is not official for Australia?

 

The only thing that stops it completely is disabling Circle. Then the internet connection is rock solid for days at a time. But Circle is the reason I bought the Orbi as opposed to some cheaper router.

thanks!

 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 04, 2021

Hello Karl1234,

 

I'd like for our support team to reach out for further investigation. May you send me a private message with your email and router serial number.


Thanks,

Christian