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Forum Discussion
Orbi Circle multiple problems esp. frequent internet drops
I wanted to report on my experiences with Orbi/Circle for anyone trying to googling these problems. I orirginally got an RBR50 back in July, Circle ran without any problems to early Jan (20...
Hi Karl
Yes it seems that I am being totally ignored with regards to this issue. It also seems that this has been happening for many others as well and has been documented in other posts.
I have have this product for a few years now. It has had a number of good times and also a number of issues along the way. This one is by far the worst given there is really nothing I can do to fix it, other than to not use circle, or to switch to an alternative product. That is a last resort and drastic measure given the costs I've already sunk into this system.
I think those reviewing these products need to take into consideration the support provided by the vendor. It seems many on here are very annoyed with Netgear and its attempt to make people pay to remedy a product that is currently not fit for purpose when used with the settings as they are prescribed. Yes the parental controls was one of the main reasons I purchased this product as well.
This is shameful and unethical behaviour and Netgear needs to fix this problem asap!
Thanks everyone.
Netgear support says they are going to call me, so I will report back if they solve it.
I have an update of sorts: I have now gone to the new firmware V2.7.2.104 on Orbi router and satellite and the nature of the problem has changed. I still get the dropouts, but now they only for 1-2 seconds every 1-2 hours. This is indeed more minor, and I probably only notice it due to my logging program. However it does cause issues such as Remote Desktop being disconnected (which my spouse uses for work from home). It is likely that because the dropouts are now shorter, the logger might be missing most of them.
As before turning OFF Circle makes the problem go away completely. Very frustrating! We need this to be reliable, can't afford random disconnects, but we also bought the Orbi for Circle.
Karl
- Hi
I have also updated to that firmware level yesterday. I shall monitor it over the next week. I too use virtual/remote desktop sessions so I will be keen to see how that goes.
The fact of the matter is that I purchased the orbi because it came with parental controls. Turning this off shouldn't be the resolution. I am considering putting a low power pc in my network and installing pfsense... again that's a last resort...- Hi all
Further to my last post. I wrote a powershell script to test the connection to the internet (www.google.com) and had it write all failures to a file.
As you mentioned Karl, it seems to dropping the connection more frequently but reconnects quickly. My virtual desktop yesterday lost connection but re-established connectivity most times, proving that the network drop out was very brief.