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Forum Discussion

aptninja's avatar
Jun 17, 2023
Solved

Orbi RBR50 unable to re-connect Circle app after it lost connection, unable to receive passcode

Subject: Orbi RBR50 unable to connect Circle app after it lost connection.   Orbi Serial #: 4PM26A5209518 Firmware Version: 2.7.4.24 Circle App, Agent Version: 2.3.0.4 Circle App, Database Versi...
  • aptninja's avatar
    Jun 18, 2023

    I was able to resolve the problem by rebooting the router.  After rebooting the router, I was able to receive an SMS text message with the code and complete reconnecting the app.

     

    There should be something baked into the user interface here for parental controls, within the router, that would allow one to retrieve the code, without relying on SMS text messaging.