Orbi/Circle not pausing when time limit reached

I've seen this question many other times on the forum but no public resolution is offered for me to try and fix on my own, they seem to all end with a rep sending a direct message.

But, We have the Orbi Router and use Circle - it has just recently stopped enforcing time limits by not pausing once limits are met by anyone on our network.  Please advise how to resolve.

I've tried all the restarts/resets etc. that are normally part of the protocol for fixing issues with no success.

Thanks!