I have seen other threads on this but I thought by now the features of Parental Controls will be available via Circle. I live in the UK and just installed my new ORBI AX6000 system today with 2 satellites. Unfortunately the parental controls are not available yet.Mighty annoyed as the Parental Controls options are promoted on their website...the UK version that is. This set was over £1000 here so this is silly when other routers provide this for free. Any updates from anyone?

Hi Christian, If I'm understanding you correctly, we're expected to be excited that Netgear is "aiming" to have parental controls ready "in the next few months" – over a year after I (and it seems everyone else here) purchased this system (for twice the cost of others with parental controls)? Apologies for seeming ungrateful, but this only illustrates either how oblivious Netgear leadership must be or how broken its consumer voice channel is. There are a lot of angry customers out here, and this needs to be addressed by the product manager. It's not like this is a "nice to have"; it's table stakes to provide this feature, and it seems absurd that one of the most established brands in the industry doesn't get this and hasn't offered any solution or remedy by now. We're all parents, trying to do our best to raise good humans without completely shutting them off from the only world they can relate to for the past year+. We're also early adopters and prosumers, which has to be your most important segment, because without us your products are a commodity. Also noteworthy: some of us just might be decision-makers in large enterprises who are currently planning how to support hybrid work after the pandemic, and might be in the market for literally thousands of routers... I'm not here to "shoot the messenger," so don't let the product team hide behind you – please gather up all of these comments and escalate this to someone who can assign the right amount of devs/engineers to get it done before mid-June when school gets out. If Netgear is lucky, they'll retain some of us. If not, I'll just turn my Orbi gear off and give my kids the joy of smashing it on camera with a baseball bat, then post it with the hastag #smeshmyorbichallenge and nominate everyone else on this thread to join in. Good luck and thanks for doing your job – I'm sure it's not easy.

Just wondering how I paid $600 for a router that is widely advertised as having parental controls when this is clearly not the case. Ordered directly from the Netgear site and downloaded Orbi app and nothing there. Had a Netgear Nighthawk, which was 3-400 dollars cheaper had this. What gives Netgear. This is fraudulent advertising. May return this router. Very disappointed.

Hello NETGEAR Community, Thanks for expressing interest in a Parental Controls service from NETGEAR. We are excited to share that we have been working on a new and improved NETGEAR Smart Parental Controls solution for the Orbi RBK750 and RBK850 Series and are aiming to have it ready for launch in the next few months! Please stay tuned for an update from us. Regards, Christian

I appreciate NG working on it. But ETA of few months doesn't give any comfort that will be soon.

Totally agree with this comment.

Parental Controls missing on RBR850

31 Replies

FURRYe38
Guru
Jan 10, 2021
Please post about this in the Circle app forum:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle
NG doesn't post when new features are forth coming.

Good Luck
pvonnetwork
Star
Feb 03, 2021
Add me to the list of users looking for Circle app to be natively supported on an Orbi Router RBR850. I would think a $700 product like this would have parental controls.
- Christian_R
  NETGEAR Employee Retired
  Apr 23, 2021
  Hello NETGEAR Community,
  
  Thanks for expressing interest in a Parental Controls service from NETGEAR. We are excited to share that we have been working on a new and improved NETGEAR Smart Parental Controls solution for the Orbi RBK750 and RBK850 Series and are aiming to have it ready for launch in the next few months! Please stay tuned for an update from us.
  
  Regards,
  
  Christian
  - varunparakh
    Initiate
    May 05, 2021
    I appreciate NG working on it. But ETA of few months doesn't give any comfort that will be soon.
Tomrisktom
Initiate
May 08, 2021
Just wondering how I paid $600 for a router that is widely advertised as having parental controls when this is clearly not the case. Ordered directly from the Netgear site and downloaded Orbi app and nothing there. Had a Netgear Nighthawk, which was 3-400 dollars cheaper had this. What gives Netgear. This is fraudulent advertising. May return this router. Very disappointed.
ekhalil
Master
Aug 13, 2021
I see that there is a new firmare for RBK850 to enable parental control. The firmware is v4.6.3.9.
I downloaded this firmware and installed it. The only "nasty" issue I see with this firmware is that wired satellites don't work. :)
Otherwise all is so far so good.
- FURRYe38
  Guru
  Aug 13, 2021
  Just curious, are you able to downgrade back to v3 by chance?
  
  So ethernet ports on RBS become non functional after they were updated? Did you factory reset the RBS after the FW update?
  
  ekhalil wrote:
  
  I see that there is a new firmare for RBK850 to enable parental control. The firmware is v4.6.3.9.
  
  I downloaded this firmware and installed it. The only "nasty" issue I see with this firmware is that wired satellites don't work. :)
  
  Otherwise all is so far so good.
  - ekhalil
    Master
    Aug 13, 2021
    FURRYe38 wrote:
    Just curious, are you able to downgrade back to v3 by chance?
    No, The satellites are ok to downgrade to v3, but I could not downgrade the router to v3.

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Parental Controls missing on RBR850