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Forum Discussion
R6400v2 firmware update breaks Attached Devices and Circle history
After the recent update to firmware V1.0.4.120_10.0.91, the router will not accurately report all connected devices. It only shows 10 devices out of at least 30 that I know are connected. The same is...
Have you factory reset the router and setup from scratch. I would not enable Circle after the reset. Just set up with out it and see if the attached devices list populates. You may want to power cycle your devices as well after the router is set up.
I really don't want to reset the router. I have too many port forwards and reserved addresses to recreate.
Save of a router backup config to file first:
Reset, then setup from scratch with out loading the back up file. Check for the attached devices. Power cycle devices as well.
Apply the backup config after checking your devices.
Ok, I finally got a chance to do a factory reset. Once the router rebooted all I did was change the names/passwords of the SSIDs to what they were before. I noticed that even though it was a factory reset, the router still automatically upgraded to the latest firmware. Having said all of that, the result was that both the desktop web interface and Nighthawk IOS app reported the correct number of attached devices (usually between 27 - 33). Everything seemed normal, the app could disable network access for individual devices, etc. So after a few days I restored the saved configuration. After rebooting both the web interface and Nighthawk app showed only 8 connected devices. I rebooted the router one more time and that number changed to 10. That's still nowhere near the actual number of devices that are connected. Circle automatically reconnected and is showing some activity, but I don't think it's showing everything.
So what could be the problem?