NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R6400v2 firmware update breaks Attached Devices and Circle history
After the recent update to firmware V1.0.4.120_10.0.91, the router will not accurately report all connected devices. It only shows 10 devices out of at least 30 that I know are connected. The same is...
I have the same issue. I have read the responses to your post and there is no point in rearranging the world. The issue remains. I want to know how to report this to Netgear since their integration testing and/or configuration management was not strong enough to catch this bug before it messed up all of our routers. I have also found that my WIFI attached printer drops out as unreachable (and has to be reinstalled every time) even though it responds to a ping. How do we get this mess fixed? Thanks for starting this question.
There have been reported problems for the last two firmware versions, mostly related to DNS (I have reverted to v1.0.4.106 after both). This is the first discussion where the restoration of a saved configuration is the suspected cause of a problem. If this is indeed the case, what the heck is the purpose of a backup if you can't rely on it to do a restore in any scenario. A complete configuration from scratch should never be required following a firmware update! If a firmware is different enough that an existing setting will cause a problem then there should be a warning along with advice on how to address the issue before doing the update.
Johnmuledeere I ended up reconfiguring the router from scratch as well as reinstalling and configuring the Circle app on my phone and the problem still remailns. What a complete waste of my time! When I was speaking witht the Circle support people (not Netgear) they provided me with another support number that is supposedly specific to Netgear and Circle. I have to find that message and try to contact them. I'll follow up here with any status change.