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Forum Discussion

dionhouston's avatar
dionhouston
Aspirant
Nov 18, 2017

R7000P / Circle Performance Issues

Hi all,   I bought the R7000P exclusively for the Circle parental controls in the router.  I formerly used a standalone device with an ASUS router which worked well, but my kids discovered all they...
Troubleshooting
CptPalmer's avatar
CptPalmer
Initiate
Nov 30, 2017

I have had the same issues.  I have a 250/MB connection and after I turn Circle on the throughput will drop to 125/MBs.  After a few days the degregation will have dropped me down to 10/MBs.  I can get back to 125/MBs if I reboot the router but no more then ever that with Circle enabled.  Are there any solutions to this problem?

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 04, 2017

    Hi CptPalmer,

     

    The case is currently being worked on. We will provide an update once available.

     

    Regards,

     

    Dexter

    Community Team

    • nelsonjw's avatar
      nelsonjw
      Aspirant
      Dec 07, 2017

      This issue affects the R8000 as well. When I reboot the router, I get my full connection speed -- 135 down, 5.5 up.  Within an hour it is down to about 40-70 Mbps down.  Two or three hours later, it is down to 25 Mbps.  If I do not reboot within six hours or so, it has become so slow that some devices will refuse to connect.  A reboot, or even disabling and re-enabling Circle without a reboot, restores the full speeds.

      • juched's avatar
        juched
        Apprentice
        Dec 09, 2017
        Same here with R7000. Hope for an update.
  • Steveisthedude's avatar
    Steveisthedude
    Aspirant
    May 31, 2018

    I have this same problem with my R8000! This is relevant because I was about to send it back and buy a R7000p... But I see it hasthe exact same issue... internet speeds get slower and slower until I reboot the router.... running Circle.... I love the router and need a fix bad.

     

    • arrrroooooo's avatar
      arrrroooooo
      Aspirant
      May 31, 2018

      I contacted support about the issue hoping that it was a Known Issue but I guess it wasn't (!) Weird, as I saw several reports of the performance issues around the time they unveiled Circle for the R7000.

       

      I don't have time to collect logs and troubleshoot the issue, so I wasn't able go anywhere with the support request. I just stopped using Circle. But if you have time, see if you can help Netgear support find the issue. 

      • dionhouston's avatar
        dionhouston
        Aspirant
        May 31, 2018

        Yeah, just reaching out to the people that just responded.

         

        I do think there's still a perf issue.  It's really hard for me to isolate it.  I've switched the router to DDWRT and used a Circle physical device, and gone back.  Problem is, I can't completely dismiss the possibility that it's my internet connection instead.

         

        I occasionally get other weirdness with the Circle.  Sometimes I just disable it for a time and re-enable it and that helps. 

         

        I'm basically at the point that performance is acceptable most of the time, and the convenience of having Circle in the router outweighs the performance pains.  I even switched to using static IPs and "real" DNS records to make up for the lack of DNS in the router (ironically Circle uses dnsmasq which is what most other routers use to provide DNS)

         

        So at this point, without a reproducible bug report I don't see Netgear fixing this.  They "know" about this btw - I worked with them on it, just nothing solid came out of the testing...