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Forum Discussion

dionhouston's avatar
dionhouston
Aspirant
Nov 18, 2017

R7000P / Circle Performance Issues

Hi all,   I bought the R7000P exclusively for the Circle parental controls in the router.  I formerly used a standalone device with an ASUS router which worked well, but my kids discovered all they...
Troubleshooting
CptPalmer's avatar
CptPalmer
Initiate
Nov 30, 2017

I have had the same issues.  I have a 250/MB connection and after I turn Circle on the throughput will drop to 125/MBs.  After a few days the degregation will have dropped me down to 10/MBs.  I can get back to 125/MBs if I reboot the router but no more then ever that with Circle enabled.  Are there any solutions to this problem?

DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 04, 2017

Hi CptPalmer,

 

The case is currently being worked on. We will provide an update once available.

 

Regards,

 

Dexter

Community Team

  • nelsonjw's avatar
    nelsonjw
    Aspirant
    Dec 07, 2017

    This issue affects the R8000 as well. When I reboot the router, I get my full connection speed -- 135 down, 5.5 up.  Within an hour it is down to about 40-70 Mbps down.  Two or three hours later, it is down to 25 Mbps.  If I do not reboot within six hours or so, it has become so slow that some devices will refuse to connect.  A reboot, or even disabling and re-enabling Circle without a reboot, restores the full speeds.

    • juched's avatar
      juched
      Apprentice
      Dec 09, 2017
      Same here with R7000. Hope for an update.
      • dionhouston's avatar
        dionhouston
        Aspirant
        Dec 17, 2017

        OK, first things first, please tell Joy she's awesome.

         

        My issue may be due to the fact that I had an IPv6 tunnel.  I recently switched ISPs from one that had native IPv6 to one that didn't so I set up a tunnel.  I forgot that some browsers prefer IPv6 over IPv4, so that may have been the cause, and why it was hard to diagnose.  In any case, I had video buffering problems early, and I turned off IPv6, and haven't had any problems since.

         

        One suggestion I gave to her, though, and I hope you take it to heart.  Your firmware is REALLY locked down.  You really should add the ability to SSH into the router like literally every other router firmware I'm aware of.  The telnetenable hack besides being exactly that is unsecure, hard to do, and resets itself.  There should be some way to see processes, CPU load, things like that.  It would make it a lot easier for those of us stronger in the force to help ourselves :)

         

        Or seriously, give us Circle on DD-WRT :)