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andyJM8's avatar
andyJM8
Aspirant
Apr 14, 2021

RBR50 Circle no longer functioning

I've been using circle on an RBR50 for over 6 months its been fairly stable and has always previously paused internet access when reuired either by reaching bedtime, hitting timelimits or by manual request - until last week.  It seems that circle is no longer capable of pausing the internet on any devices or profiles.  I have followed the trouble shooting guides but still no luck.

I'm using the latest firmware in my region - UK.
Is this is known issue?  I have seen many similar posts but not have any real resoulution or even reports of positive fixes from suggestions.

 

2 Replies

  • Generalanders's avatar
    Generalanders
    Aspirant
    Apr 14, 2021

    Happened to me, today as well. This morning I was using the circle settings just fine, this evening it can't be found at all. I wonder if the servers are down / discontinued? I've been using circle increasingly for the past ~2+ years, so I'll be frustrated to lose all of that configuration data etc.

    • Generalanders's avatar
      Generalanders
      Aspirant
      Apr 15, 2021

      I downgraded my firmware to 2.6.1.40 from 2.7.2.104, but not sure it was necessary, since it didn't help. My phone still couldn't find the orbi circle.

       

      I finally tried downloading the app to my ipad, and it asked me the new apple/ios security questions such do I want to allow the app to access local network, location etc, and I allowed it, and the app could find my circle and the configuration was all there.

       

      I then allowed these on my iphone and could access everything again as well. So I might try updating the firmware again to 2.7.2.104, but I may hold off a few days since it's been a tiring night :(