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Forum Discussion

qwiksand32's avatar
qwiksand32
Initiate
Nov 15, 2020

RBR50 Parental Controls missing

I upgraded my RBR50 to FW v2.7.1.60 for US Region (yes I live in US) and it seems as though neither the "Parental Controls" or "Circle" features are an available option anymore.  I've confirmed it's ...
qwiksand32's avatar
qwiksand32
Initiate
Nov 15, 2020

Nope, didn't work either.  In the end I had to role back to 2.6.1.40 and then do a factory reset for it to show up again.  Very strange.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 15, 2020

Well heard that NG is doing things different with the v2.7 versions of FW and Circle support so not sure what is going on there. 

Keep v2.6 loaded for now. 


Enjoy. :smileywink:

  • 3BeansandDreams's avatar
    3BeansandDreams
    Aspirant
    Feb 08, 2021

    Same issue here. Can't find parental control or Circle anywhere. Updated to the latest firmware. 

    • DeanB1452's avatar
      DeanB1452
      Apprentice
      Feb 08, 2021

      That is very strange that I'm seeing several posts about parental controls not working or missing.  I have been using RBK53S with one RBR50, two RBS50, and I added on one RBS20 here in the US.  Everything is with the latest FW (50...v2.7.2.104 and 20...v2.6.2.104).  Parental Controls is enabled.  Circle Parental Control Info states Agent version 2.2.0.1 and APP Database version 2.15.2.  I've been using the free version of Circle and didn't pay for a subsription.  I also see  a button on the Parental Controls page to "upgrade to Netgear SPC" but I have not enabled that since I think it takes away Circle and you have to get a paid subscription at that point.