NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mgruber's avatar
mgruber
Aspirant
Oct 20, 2020

RBR50 v2.5.2.4 + Circle v2.1.8.9 = intermittent network dropouts/failures disconnections

Team, My RBR50 has been running fine for +1 years, a couple of days ago I activated Circle (after upgrading the router firmware to v2.5.2.4.   Now my internet connection drops intermittently and f...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Oct 23, 2020

Hi Michael,

 

Thanks for updating your post. Please continue to work with support regarding your issue. 

 

Christian 

mgruber's avatar
mgruber
Aspirant
Oct 23, 2020

Christian 

 

Actually, I do not know what is going on with that case, because....

 

1 - I've received 2 emails saying that its waiting for my response, but (a) there is no updates from Netgear I can see (I can only mine) and (b) the emails don't say what specifically they want from me.

 

2 - At one point the case was marked resolved, but it didn't explain how it was resolved.

 

3 - Also there are no clear instructions on how OpenDNS is set up.

 

I've attached a screenshot of what my case looks like on from my viewpoint, please explain where Netgear's updates are viewed, because I cannot see them.

 

regards

Michael