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Forum Discussion
RBR50 v2.5.2.4 + Circle v2.1.8.9 = intermittent network dropouts/failures disconnections
Team, My RBR50 has been running fine for +1 years, a couple of days ago I activated Circle (after upgrading the router firmware to v2.5.2.4. Now my internet connection drops intermittently and f...
Team,
I logged case 43584822, got through to level 1 support, was then switched to Circle support, tried to press 1, but call disconnected. The level 1 tech confirmed my mobile - I'm expecting a call back.
regards
Michael
Hi Michael,
Thanks for updating your post. Please continue to work with support regarding your issue.
Christian
Christian
Actually, I do not know what is going on with that case, because....
1 - I've received 2 emails saying that its waiting for my response, but (a) there is no updates from Netgear I can see (I can only mine) and (b) the emails don't say what specifically they want from me.
2 - At one point the case was marked resolved, but it didn't explain how it was resolved.
3 - Also there are no clear instructions on how OpenDNS is set up.
I've attached a screenshot of what my case looks like on from my viewpoint, please explain where Netgear's updates are viewed, because I cannot see them.
regards
Michael
Hi Michael,
I have asked our support team to follow up on your support case. They should be contacting you as soon as possibl
Christian
