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Forum Discussion
Recent upgrade has stopped Circle history working
My router updated it’s firmware Saturday and since then my circle history monitoring has stopped working. It shows everything except history (still shows any blocked attempts, just not what was visite...
Has anyone done the factory reset and got this to work? I have tried reboots, changing iPhone private addressing...nothing is letting me use Circle features. No history...it just spins in the app.
Dear Support,
I just got a R7000 router, I updated the firmware to V1.0.11.134_10.2.119. I use C6300v2 as modem, using xfinity service. I subscribed the Circle Smart Parent. I couldn't see any event on the History/visited.
Here are some screen shoots. I already called netgear support several times. they suggested to update the firmware, which seems doesn't work. even the support already confirmed that model R7000 support features of premium smart parent. I need double check it hear, if the answer is positive. what should I do to make it work?
by the way, History/Filtered seems work fine. what is the different of the setup between filtered and the visited?
Thanks you very much.
David
It's me again. I have chat and talk to support at least 10 hours total, I uninstalled Circle, NightHawk app on my phone, and installed again. I unsubscribed the Circle from google play account, and resubmited. I changed the Router password. I am an IT related professional. I really can't imagine how a person who has less IT knowledge can handle this situation.
I notice that my teenage addicted to the device and network, I really want to check the visited website and filter out some. if your device and the app support this history/visited feature, I don't think it is so hard for me to make it works. if you don't support it, please let me know so I can choose other product.
Sincerely.
David