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Leroyj48's avatar
Leroyj48
Aspirant
Aug 08, 2018
Solved

reset account info for circle disney

Help! I’ve had to reset my router and manually install the firmware - Circle was working fine before, but I can’t follow the app instructions to pair to circle (no SMS coming through with code). Also ...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Aug 14, 2018

    Hi Leroyj48,

     

    Welcome to the community!

     

    1. What is the model number and  firmware version of the router?

    2. Have you tried resetting the router?

    3. Have you tried changing your account info and use another number (temporarily) for the code? This link may help.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 14, 2018

Hi Leroyj48,

 

Welcome to the community!

 

1. What is the model number and  firmware version of the router?

2. Have you tried resetting the router?

3. Have you tried changing your account info and use another number (temporarily) for the code? This link may help.

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 19, 2018

Hi Leroyj48,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team