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Forum Discussion

Rawbomb's avatar
Rawbomb
Initiate
Aug 06, 2020

Reset Circle 1st Gen On Orbi Router

I need assitance reseting the password for my cirlce app. My phone was replaced and I am not recieving the SMS reset text to get back in. 
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 12, 2020

Hi Rawbomb,

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

  • D8VI5's avatar
    D8VI5
    Aspirant
    Aug 26, 2020
    I need the same help. I change my phone number
  • Rawbomb's avatar
    Rawbomb
    Initiate
    Aug 31, 2020

    Message sent.

  • redmondguy's avatar
    redmondguy
    Aspirant
    Oct 26, 2020

    Christian,

     

    Can you help me also! Same issue with me.

  • tomting90's avatar
    tomting90
    Aspirant
    Nov 29, 2020

    Hi Christian,

     

    I'm having the same issue 

  • Kd2019's avatar
    Kd2019
    Aspirant
    Dec 15, 2020
    Can you please help me aswell I have change my number and i dont passcode txt to my phone