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Forum Discussion

Rawbomb's avatar
Rawbomb
Initiate
Aug 06, 2020

Reset Circle 1st Gen On Orbi Router

I need assitance reseting the password for my cirlce app. My phone was replaced and I am not recieving the SMS reset text to get back in. 
drewtopia's avatar
drewtopia
Aspirant
Oct 25, 2020

Same issue.  New phone, not getting SMS message so I can log into Circle and modify controls.  

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Oct 30, 2020

Hello, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

  • Beggar1024's avatar
    Beggar1024
    Aspirant
    Mar 01, 2021
    I am having the same issue with my new phone.