NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ysumarno's avatar
ysumarno
Follower
Sep 23, 2020

Reset Circle Admin Code for Orbi RBK40

I have a new Orbi RBK40 router and satellite set. I also installed Circle first gen in my android device but everytime I try to access it says "we found circle its enabled in the network" and when I try clicking manage circle it asks for a passcode. Clicking "I am the only circle admin" does not helps as it says sending code to my mobile phone which I never received. I dont think I ever registered my mobile phone number either.

Is there any way I can get the passcode reset?
Thank you

3 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 28, 2020

    Hello ysumarno, 

     

    I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

     

    Name:

    Email:

    Model Number:

    Serial Number: 

     

    Thanks,

    Christian

    • Chrisfport's avatar
      Chrisfport
      Aspirant
      Nov 03, 2020

      I have this exact same issue:

       

      Reset Circle Admin Code for Orbi RBK40
      I have a new Orbi RBK40 router and satellite set. I also installed Circle first gen in my android device but everytime I try to access it says "we found circle its enabled in the network" and when I try clicking manage circle it asks for a passcode. Clicking "I am the only circle admin" does not helps as it says sending code to my mobile phone which I never received. I dont think I ever registered my mobile phone number either.

      Is there any way I can get the passcode reset?
      Thank you
       
    • 302ct's avatar
      302ct
      Aspirant
      Jan 20, 2021
      Hello, I have this same issue, please let me know where to send my info to have the admin phone number reset so I can manage circle from my new device. Thank you!