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Forum Discussion

ukdavo's avatar
ukdavo
Aspirant
Apr 26, 2020

Reset Circle Passcode

I've recently installed the Circle app for a RBK53 Orbi network. Unfortunately one of the kids has subsequently removed the app from my phone (don't ask...). I reinstalled the app & tried the join th...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 28, 2020

Hello ukdavo, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the information in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

  • BMcLaugh's avatar
    BMcLaugh
    Aspirant
    Apr 29, 2020

    I have exactly the same issue as person who posted this previously. I had to reset my Orbi router, but Circle app got deleted, so I can't obtain the passcode and everytime I try to have a text sent to me, 1 of 2 things happens:  1) the a text message comes through that says there was an "error sending the text", OR 2) I get an error message that says "Something went wrong, Please wait a few minutes and try again", but no text comes through. Clearly need a reset. Would appreciate if someone could reach out to me to assist with the reset?  Thanks.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Apr 30, 2020

      Hi BMcLaugh, 

       

      If you can provide me the following info I mentioned above in a private message I can validate and retrieve the passcode from our system. If you're referring to a reset of your Orbi router you may hold down on the reset button located on the back for 15+ seconds using a pin. 

       

      Christian