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Hjer's avatar
Hjer
Follower
Aug 15, 2020
Solved

Resetting Circle Admin Passcode

I set up Circle on NetGear from an old phone number that I no longer have access to, so I am not getting the reset passcode.  There are tons of the same types of posts in this Community, but the solv...
  • Christian_R's avatar
    Christian_R
    Aug 20, 2020

    Hello Hjer, 

     

    I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

     

    Name:

    Email:

    Model Number:

    Serial Number: 

     

    Thanks,

    Christian

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 20, 2020

Hello Hjer, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

  • L3V1's avatar
    L3V1
    Aspirant
    Oct 02, 2020

    is there any way you can help me with this too? I'm having the same issue

     

  • Nestastar's avatar
    Nestastar
    Aspirant
    Oct 05, 2020

    Hello,

    Could you help to reset my circle ?


     

  • beccabagger's avatar
    beccabagger
    Aspirant
    Nov 12, 2020

    Hello, I am having issues with not getting the passcode sent to me.  I got a new phone and now can't access the circle app.  I keep requesting a passcode but it never comes.  

  • Seana85's avatar
    Seana85
    Aspirant
    Nov 28, 2020
    I've done exactly this 2 times now and I still get no response whats up with that?
    • Nestastar's avatar
      Nestastar
      Aspirant
      Nov 30, 2020
      Hello seana, I see your message today, just know that : “I try to resolve the problem with multiple test, reset, code from support. It’s always the same”. at a moment you must reset the router the same (poor programmer ). It’ unstable and your router is very slow. The functionality for paid application are wrong. I just reset last Friday to test another time, and for two days I use the router without this both the route is running very well ( not slow, disconnection, ... nothing. Very nice. Use another software for the parentale control and don’t install Bightwank all contrôle are in the interface of the router . But if you are an IT men like me and you do some night without sleep to try to resolve this issue, I see that last Friday in same time the router is compatible with open source firmware....
    • Nestastar's avatar
      Nestastar
      Aspirant
      Nov 30, 2020
      Or not.... very wrong
  • NgDanT's avatar
    NgDanT
    Initiate
    Feb 10, 2024

    I'm having this same problem with my R7900P router.

    It has been a long time since I setup the system. Changed phones, etc.

    Cannot get passcode or password reset through the website.

    Can I still get help with this?ds

     

    Dan