Resetting Circle Passcode on RBR20

Question

I have a 3 year old Orbi RBK20, and had to recently reinstall the Circle app on my phone, which now keeps asking for a passcode to be able to manage the previously setup Circle. Now given the device which I reinstalled the app was the only device the app was previously installed on, I do not have a way to extract the passcode to begin with! Is there a way to reset the passcode or re-setup the Circle without requiring to factory reset the entire router ?

FURRYe38 · Answer

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Information/td-p/2192590/jump-to/first-unread-message

sankalpm4 · Answer

I have looked at the above link but provides absolutely no help in my scenario. The issue is,

1) the device on which I am reinstalling the Circle app was the only admin to begin with, I do not have access to the passcode.

2) In such a case the Circle app directs to send the passcode via SMS, but I don't believe I had my phone number associated with the Circle app either, which is why I do not receive any text messages.

There should be a better way to be able to clear a stale Circle from Netgear router by logging into the router's settings, but I don't see any such option...

FURRYe38 · Answer

You'll need to reach out to NG support for that. All that is beyond forum help.
KevinLiT&nbsp;

KevinLiT · Answer

Hello sankalpm4,

Welcome to the NETGEAR Community!

I understand that you are interested in utilizing the features of Circle on your RBR20, but you are not receiving the passcode of the Circle previous setup. Unfortunately, a factory reset is required to set your RBR20 to the default settings that will enable a fresh install of the Circle profile.

Best,
Kevin
Community Team

Forum Discussion

Resetting Circle Passcode on RBR20

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