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Forum Discussion
Resetting Circle Passcode on RBR20
I have a 3 year old Orbi RBK20, and had to recently reinstall the Circle app on my phone, which now keeps asking for a passcode to be able to manage the previously setup Circle. Now given the device which I reinstalled the app was the only device the app was previously installed on, I do not have a way to extract the passcode to begin with! Is there a way to reset the passcode or re-setup the Circle without requiring to factory reset the entire router ?
4 Replies
- Hello sankalpm4,
Welcome to the NETGEAR Community!
I understand that you are interested in utilizing the features of Circle on your RBR20, but you are not receiving the passcode of the Circle previous setup. Unfortunately, a factory reset is required to set your RBR20 to the default settings that will enable a fresh install of the Circle profile.
Best,
Kevin
Community Team I have looked at the above link but provides absolutely no help in my scenario. The issue is,
1) the device on which I am reinstalling the Circle app was the only admin to begin with, I do not have access to the passcode.
2) In such a case the Circle app directs to send the passcode via SMS, but I don't believe I had my phone number associated with the Circle app either, which is why I do not receive any text messages.
There should be a better way to be able to clear a stale Circle from Netgear router by logging into the router's settings, but I don't see any such option...
