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Forum Discussion

boodad's avatar
boodad
Tutor
Apr 06, 2021
Solved

Unable to find Circle. RBR20 iphone and ipad

Earlier today Circle stopped working on my network. Every device that had the app, 2 iphones and an ipad all got the same message "Unable to find Circle" Try Again or Pair new Circle If I choose Tr...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 06, 2021

Hello boodad,

 

Welcome to the community! Thanks for sharing your recent experience with Circle. Would you mind confirming the firmware version your router is currently on.

 

Thanks,

Christian 

boodad's avatar
boodad
Tutor
Apr 06, 2021
Sure it is running most recent
V2.6.2.104
  • boodad's avatar
    boodad
    Tutor
    Apr 07, 2021

    Anyone have information on this? My kids are still in online school and I can't keep them off of the sites I don't want them on now

      • boodad's avatar
        boodad
        Tutor
        Apr 08, 2021

        This worked. Thank you for the help

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Apr 08, 2021

      Hello Flyingfish2u,

       

      May you try reverting to the previous firmware version as I mentioned earlier.

       

      Christian 

      • Flyingfish2u's avatar
        Flyingfish2u
        Initiate
        Apr 09, 2021

        Reverting back to older firmware worked too, but we shouldn't go through this headache. I wasted several hours trying to figuer this out. You guys need to fixed this asap for the rest of the parents who can't use circle after updating the firmware.