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Forum Discussion

boodad's avatar
boodad
Tutor
Apr 06, 2021
Solved

Unable to find Circle. RBR20 iphone and ipad

Earlier today Circle stopped working on my network. Every device that had the app, 2 iphones and an ipad all got the same message "Unable to find Circle" Try Again or Pair new Circle If I choose Tr...
boodad's avatar
boodad
Tutor
Apr 06, 2021
Sure it is running most recent
V2.6.2.104
boodad's avatar
boodad
Tutor
Apr 07, 2021

Anyone have information on this? My kids are still in online school and I can't keep them off of the sites I don't want them on now

    • boodad's avatar
      boodad
      Tutor
      Apr 08, 2021

      This worked. Thank you for the help

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 08, 2021

    Hello Flyingfish2u,

     

    May you try reverting to the previous firmware version as I mentioned earlier.

     

    Christian 

    • Flyingfish2u's avatar
      Flyingfish2u
      Initiate
      Apr 09, 2021

      Reverting back to older firmware worked too, but we shouldn't go through this headache. I wasted several hours trying to figuer this out. You guys need to fixed this asap for the rest of the parents who can't use circle after updating the firmware. 

      • ArcherDJ's avatar
        ArcherDJ
        Guide
        Apr 09, 2021

        I agree - I had the same experience - circle stopped working after update to 2.6.2.104 which I did via the orbi app on my phone.  Having had time to learn how to do it through the web login ( not simple!) I tried installing it again over the top of the existing same version and now its working.  My first thought originally was to try to roll back to a previous version but there was no obvious way to do this.  this caused days of agro in my household and I became an object of hatred.  Therefore so has netgear by default.  defintily not good enough considering how expensive this is yearly.