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Retired_Member's avatar
Retired_Member
Apr 17, 2017
Solved

AC1200 R6220 genie loses sign in. the rest of genie is still functional. run time error

I have had genie for a long time  version 10158  r6220 runtime error causes the program to inform me that it has to close ( I have to ) then the overall program stays working . The signin I have to r...
Genie
  • Retired_Member's avatar
    Retired_Member
    Apr 20, 2017

    Im runniing genie now my problem with home is resolved. I will let you know if it stops (genie) again ,

Retired_Member's avatar
Retired_Member
Apr 18, 2017

firefox browser  52.0.2

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Apr 18, 2017

I have the 2.4.38 genie which works fine in Windows 10. Is that your operating system?

 

 

 

  • Retired_Member's avatar
    Retired_Member
    Apr 18, 2017

    no windows 8.1

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 19, 2017

      Hi Retired_Member,

       

      1. Please try uninstalling then re-installing the program from the computer.

      2. Does the issue persist on your other devices (Android, iOS, another computer)?

       

      Regards,

       

      Dexter

      Community Team

      • Retired_Member's avatar
        Retired_Member
        Apr 19, 2017

        I will reinstall. no other programs have this runtime error