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Forum Discussion

bogdanpavlov's avatar
bogdanpavlov
Aspirant
Jul 10, 2016

Admin Password Doesn't Work for USB readyshare drive

Admin login/password is denied when accessing a hard drive connected to the modem via USB that was read/write protected in routerlogin.net.   If the drive is not protected, no problem accessing via...
Genie
Raiden64's avatar
Raiden64
Aspirant
Aug 09, 2016

I have the exact same problem, I can access folders without password protection enabled, but as soon as i enable password protection read/write I'm unable.

 

Even if i have password protection on and try to access the folders LOCALLY, i'm unable to because it won't accept my login credentials.

I assume the username should be "admin" and password my Routers login password.

 

Thanks in advance.

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 10, 2016

Hi Raiden64,

 

1. What is the model number and firmware version of your device?

2. Have you tried using another storage device (another HDD, flash drive)?

3. Does the issue persist if you access it using another device?

 

Regards,

 

Dexter

Community Team

 

  • Raiden64's avatar
    Raiden64
    Aspirant
    Aug 11, 2016

    Thanks for your reply, and sorry to Hijack this thread.

     

    I have a video I recorded showing my problem.

    https://www.youtube.com/watch?v=SVVpriZnPAg&feature=youtu.be

     

    If I have a folder with "Admin" enabled like shown in the video I can't access it from any device including Netgear genie from my iPhone, even with the correct login info.

    If I try accessing it from my iPhone with Netgear genie, I get RED text saying "permission Denied"

    I can however access it from the FTP in the browser from my Desktop PC (local machine) with the Router login information.

    As shown here:   https://youtu.be/V2gZaohceSU

     

    I have also tried my Computer login info when trying to access it locally on my Machine, still didn't work.

     

    I have a Nighthawk R8500 with the latest firmware Firmware Version
    V1.0.2.64_1.0.62

     

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Aug 23, 2016

      Raiden64 Looks like that you're in contact with one of our support personnel.
      Kindly let us know any update soon.

      • bogdanpavlov's avatar
        bogdanpavlov
        Aspirant
        Oct 09, 2016

        Friends,

         

        Tech support are looking into sneaking a fix to this bug in one of the future firmware releases. The issue is real, and they were able to reproduce it in their lab. Timeline not clear right now.

         

        Tech support update me on the status regularly.

        Background: this bug is considered small enough not to warrant a dedicated firmware release, so they are trying to add a fix to one of the bigger firmware releases in the future. 

         

        While it does take time, and no solution has been provided yet, I had a good experience with the support team. They are interested in getting it fixed.