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Forum Discussion

Tazmarge23's avatar
Tazmarge23
Follower
May 24, 2017

Admin password

I am trying to use the genie app and says the admin password is default but it won't work. What do I do?
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
May 29, 2017

Hi Tazmarge23,

 

1. What is the model number and firmware version of your device?

2. What version of the Genie app do you have installed?

3. Have you tried using another device (iOS, Android, computer)?

4. Are you able to login to the router UI using a browser with the default logins?

5. Have you tried resetting the device?

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 01, 2017

    Hi Tazmarge23,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team