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Forum Discussion

goclmbmnt's avatar
goclmbmnt
Tutor
Dec 10, 2017

Airprint stopped working - R7000

I get an error message on my ios devices when I try to print to my non-airprint compatible printer setup through the router.  It used to work great.  I loved it.  I'm not sure when I lost it, as I do...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 23, 2018

Hi goclmbmnt,

 

1. What is the firmware version of the router?

2. What version of the Genie app do you have installed?

3. Please make sure that both iTunes and Adobe Reader are up to date.

4. What version of iOS are your devices using?

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 26, 2018

    Hi goclmbmnt,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • cameronc1's avatar
      cameronc1
      Tutor
      Mar 27, 2018

      Hi, 

       

      I'm having this issue as well

       

      Firmware - V1.0.9.26

      iOS - 11.2.6

       

      Since i updated firmware, Airprint no longer works. 

      • chavo567's avatar
        chavo567
        Aspirant
        Apr 08, 2018

        I also have the same issue. My AirPrint printer Canon MF726Cdw shows that it is connected to the network but my laptop cannot discover it. The printer also does not show up in the attached devices.

         

        My router firmware version is V1.0.9.26_10.2.31 .