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Forum Discussion
"Anywhere Access" in Nighthawk app not working
Just bought a new RAX75 router and am trying to access it remotely via the Nighthawk app "Anywhere Access" feature. App works great while I am at home logged into my network via wifi. Here's what I ...
Had this issue as well.Use to work and just stopped. Went into app and turned it off and back on and I was able to connect :)
Note: Actual router model is RAX35, but it's not in the list. Also using the 6250 Extender.
I know this problem has been reported before, but not recently, and from what I've read in prior postings thery don't resolve my problem. I'm running the latest firmware on my router & extender, and I've re-booted the router. I'm using app V2.10.0.16 on my Apple/IOS phone. When I attempt to enable Anywhere Access (ie. Remote Management) I get the error message "Some error occurred while enabling/disabling Anywhere Access". Using the app seems to be the only method to enable this. Any suggestions to try?? Thanks, Ron
Ron09 wrote:
When I attempt to enable Anywhere Access (ie. Remote Management) I get the error message "Some error occurred while enabling/disabling Anywhere Access". Using the app seems to be the only method to enable this. Any suggestions to try??
As this long running discussion shows, Netgear has made a mess of this whole area, what with changing names and confusing people with "Remote Access", "Anywhere Access" and "Remote Management". Then there is the relentless pressure on everyone to use apps rather than browsers to manage things.
I assume that you are doing this in the mobile app and that you are connected to the wifi from the RAX35. Have you sniffed around in the browse graphical user interface (GUI)?
According to the manual for your device, not always the most reliable source of information, you should be able to use this to set up Remote access.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Look for the model number on the label on the device.
Begin with the Quick Start/Installation Guide.
Check the section in the manual Remote access.
You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.
michaelkenward wrote:
Ron09 wrote:When I attempt to enable Anywhere Access (ie. Remote Management) I get the error message "Some error occurred while enabling/disabling Anywhere Access". Using the app seems to be the only method to enable this. Any suggestions to try??
As this long running discussion shows, Netgear has made a mess of this whole area, what with changing names and confusing people with "Remote Access", "Anywhere Access" and "Remote Management". Then there is the relentless pressure on everyone to use apps rather than browsers to manage things.
I assume that you are doing this in the mobile app and that you are connected to the wifi from the RAX35. Have you sniffed around in the browse graphical user interface (GUI)?
For the App based Access Anywhere feature it does not matter if and how the Remote Access/Remote Management is configured: The App resp. the cloud access does not make use of it.
Older AX router User Manuals like the RAX35 one cover this under the subjet "Remotely access your router using the Nighthawk app" (p.65), newer User Manuals like the RAX35v2 (p.105) cover this under the subject under "Connect to your router with Anywhere
Access*.Either way, the Remote Management (exposing a port like 8443 [misleadingly abused for http] and accessed like http://134.177.0.123:8443 covered under "Set up remote management" has no relevance for this dear michaelkenward
michaelkenward wrote:
Check the section in the manual Remote access.Nighthawk RAX35 | WiFi 6 Router | NETGEAR Support
Pages 65 to 66.
Maybe they are lying.
michaelkenward wrote:
michaelkenward wrote:
Check the section in the manual Remote access.Nighthawk RAX35 | WiFi 6 Router | NETGEAR Support
Pages 65 to 66.
Maybe they are lying.
No, it's correct - just confusing. However, only the lower 3rd applies to the App based Anywhere Access
RAX35, p.65:
---
Remotely access your router using the Nighthawk app
You can use the Nighthawk app to remotely access your router and change its settings.
Before you can use remote access with the Nighthawk app, you must update your
router’s firmware and download the latest Nighthawk app for your mobile device.
For more information about how to update your router’s firmware, see Check for new
firmware and update the router on page 52.
To download the latest Nighthawk app for your mobile device, visit
https://www.netgear.com/home/apps-services/nighthawk-app/.---
RAX35v2, p.105 (updated wording at least here, above it's the mess we both complain on...)
---
Connect to your router with Anywhere Access
The Anywhere Access feature on the Nighthawk app allows you to connect to your
router when you're away from home and change its settings. Before you can use the
Anywhere Access feature on the Nighthawk app, you must update yourrouter’s firmware
and download the latest Nighthawk app for your mobile device.
For more information about how to update your router’s firmware, see Check for new
firmware and update the router on page 92.
To download the latest Nighthawk app for your mobile device, visit
https://www.netgear.com/home/apps-services/nighthawk-app/.
---Anything above - even if both is in the section "Remote Access", including the sub-section for Web UI config for "Remote Management" - does not apply to the cloud based Anywhere Access.
Far to many Netgear customers have issues with this basic consumer feature which must work right away. Still suspect some overly smart ISP or "secured" DNS services are blocking certain cloud domains (and URLs) required for the registration.
